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Terms and Conditions

Athena School of Complementary Health 

Booking Terms and Conditions

•    The booking agreement

•    To make a booking

•    Payment of balance of course fees 

•    To cancel your booking prior to commencement 

•    Withdrawal from training courses, which have already commenced

•    Cancellation of training courses by us

•    Brochure and website descriptions and prices

•    Changes to the scheduled programme after booking

•    Special requests

•    What the price includes or does not include

•    Complaints

•    Student conduct

•    Your obligations in respect of training with us

•    Data protection policy

 

The booking agreement

Any contract between you and us is subject to these Booking Conditions. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales. 

 

To make a booking

To secure your booking please submit your booking form online.

Ways to pay

We accept the following forms of payment:

PayPal:

This enables you to use either a debit or credit card to make payment. This can be done by visiting our shop at www.athenaschool.co.uk and adding the product to your cart and following the checkout instructions.  A payment made via PayPal also forms acceptance of the booking terms and conditions.

PLEASE NOTE YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT IN ORDER TO PAY BY CARD VIA PAYPAL.

 

Payment of balance of course fees

Due to the administrative costs involved, we are unable to issue payment reminders. The balance due on all course bookings must be paid no later than 28 days prior to commencement of physical training. If payment is not received by this date,we reserve the right to cancel your booking and make cancellation charges in accordance with our standard terms.  Such fees are non refundable.

 

To cancel your booking prior to commencement of course 

Notification of a wish to cancel must be made as soon as possible by the person who made the original booking and should be sent either via email (only via the email registered with us, email addresses unknown to us will not be able to make such changes for security reasons) – Please E-mail enquiries@athenaschool.co.uk or by recorded delivery post to Nairn House  1174 Stratford Road, Hall Green, Birmingham B28 8AQ.

Cancellation charges are as follows:

Written notice of cancellation received prior to commencement of training:

Prior to Course Commencement

Cancellation Charges

More than 90 days

31-89 days

15-30 days

14 days or less

Deposit only 

75% of final invoice

90% of final invoice

100% of final invoice 

 

Withdrawal from training courses, which have already commenced:

If you need to withdraw from the course for whatever reason once the course programme has commenced, then payment for sessions yet to be attended are not subject to refund of any kind. Where a ‘pay-as-you-go’ payment scheme is in operation, payment for future sessions of a tutor-led course will still be required, in accordance with the signed agreement between the student and school.

Cancellation of training courses and exams by us 

Training courses are based on an economic minimum number of students (4 usually but not always). Should this not be reached, we reserve the right to cancel the training course. In other, unlikely circumstances it may also be necessary for us to cancel or significantly alter a training course. In the event of cancellation of training courses by us we will refund to you all monies paid to us in full. We will in no circumstances be liable to pay you any compensation. We may be able to offer you the choice of an alternative course and, should you wish to transfer, will refund to you any difference in price between the original booking and the alternative course if of a lower value.

 

Brochure descriptions and prices

It is inevitable that some of the prices and details contained within our printed promotional literature may change after the time of printing. You will be informed of any relevant changes to printed promotional literature when you book and before you enter into a contract with us as part of our commitment to quality customer service. We reserve the right to change any of the services or facilities or prices described in the   promotional literature at any time before a contract is made between us. 

 

Changes to the scheduled programme/Exam dates after booking

Our training courses are planned and scheduled many months in advance. Sometimes changes may be necessary. Although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking, occasionally this will not be possible and we reserve the right to make changes as necessary. The arrangements featured on our website and in our literature are by their very nature complex with services involved from many different tutors, accreditation and examination bodies etc. Due to potential changes in syllabus criteria, tutor personal and professional circumstances and other issues over which we have no control, it is not always possible to guarantee aspects such as particular tutor attendance. Tutor or other aspects of course information are stated for guidance only. Final details will be shown on your final Joining Instructions, sent approximately two weeks prior to training course commencement. We will make every effort to provide as much advance   notification as possible but we feel it is only fair to warn you of possible variations which, although rare, can occur every once in a while. 

 

Special requests

Any special request or requirement which is essential to your booking (such as specific dietary requirements  must be made known to us in writing by RECORDED DELIVERY to Nairn House 1174 Stratford Road, Hall Green, Birmingham B28 8AQ

Complaints

before you book. We will contact our tutors and other sub contractors /suppliers and the request will only become a term of your contract with us if we confirm in writing that the request can be met and your booking proceeds on that basis. We are happy to pass on any other reasonable requests that you may have such as desired location of training rooms or other requirements as to meals, (where these form part of the course package), but they cannot be guaranteed and will not form part of our contract. No compensation will be payable if such requests are not fulfilled. None of these terms and conditions affect your statutory rights. Special requests such as larger font notes in course handouts and examination papers or printing of notes on a specific colour of paper can be met but we ask that you make us aware of such requests at least 30 days prior to the commencement of your training course. 

 

What the price includes or does not include

Unless otherwise stated in course literature, brochures and website listings, training course costs cover venue, (where appropriate) tuition fees, course notes and refreshments (tea, coffee, biscuits and mineral water). The cost does not cover your travel expenses, any accommodation expenses and food. 

 

Complaints

In the unlikely event that you need to complain about any aspect of the training which you have received from Athena School of Complementary Health, you must notify Debrah Goldston, School Principal in writing by RECORDED DELIVERY within 48 hours of the activity giving rise to the complaint having occurred. Debrah should be contacted at the following address: Nairn House  1174 Stratford Road, Hall Green, Birmingham B28 8AQ. Retrospective complaints are noted through the evaluation procedure and will not be considered as reason for refunds. 

 

Student conduct

We reserve the right to ask you to leave the course in the event of any upheld reason. In that event monies for future lessons will not be refunded. 

 

Your obligations in respect of your training with us:

You are responsible for your own health and wellbeing throughout the duration of the course. 

If you have experienced/are experiencing any of the following, please let us know in writing before the course commences (any information will be held in the strictest of confidence): i) Epilepsy/Diabetes/Asthma/High or Low Blood Pressure. ii) Any medical problems of an acute or chronic nature. iii) Any emotional or mental trauma that has resulted in your seeking medical advice or treatment. iv) Suffered from any drug (prescribed or otherwise), alcohol or substance abuse. 

In the event that any of the above conditions manifest after commencement of your course, you are required to notify us in writing by RECORDED DELIVERY to Nairn House 1174 Stratford Road, Hall Green, Birmingham B28 8AQ within 48 hours of your becoming aware of these facts. 

Importance notice: Insurance cover is available to protect students in the event of illness, personal injury or death during an on going training course. We strongly recommend that you take out such cover. 

The Athena School of Complementary Health Block Insurance Scheme with BGI uk is available for students of Athena School of Complementary Health.

In view of the availability of cover, we are unable to consider health issues as a reason to refund course fees whatsoever. 

You are responsible for the safety of your personal belongings and Athena School of Complementary Health does not accept any liability for loss, howsoever caused. 

 

Data protection policy

We take full responsibility for ensuring that proper security measures are in place to protect the information you provide us in order to process your booking. We must pass this information onto the relevant suppliers of your training arrangements such as tutors and awarding/examination bodies (PLEASE NOTE: If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. We will not pass any information onto any person not responsible for part of your training arrangements. If you wish to have a copy of the personal information held about you, we will supply this upon written request. 

Do not click the I AGREE button until completely happy with these Terms and Conditions.

 

Refund Policy

Refund Policy 

The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 provide consumers with certain rights regarding the cancellation of contracts for the provision of goods and services. These rights vary according to whether the sale is on line or at the company’s premises. Since Athena’s sales are all completed on line, their refund policy reflects the above legislation as follows:

Consumers have a standard 14-day cancellation period after making payment for their course. This only applies however where a course has not yet started. For the sake of clarity, this means that where consumers download their materials or logged into the Athena Learning portal before the completion of this 14 day period, they will forfeit the right to cancel. Where an online course has been purchased and emailed over to the customer as an e-document pdf document, we regret that no refunds can be made as the materials are non-returnable when sent via email. Cancellation must be made by email and should state the name and address of the consumer, as well as the reason for cancellation. This request must be received within the 14-day cancellation period. Athena provides a cancellation form which may be used when cancelling orders although its use is not mandatory. Where a purchase includes any hard copy course material, the consumer is responsible for returning the materials as soon as possible and at their own cost and risk. Athena School recommends that a free proof of postage certificate is obtained from the Post Office or parcels are returned by the Signed For service. We regret that Athena School cannot be responsible for items which never reach us or those that are damaged in transit. Where a course has been purchased with a recognised third party provider Athena School of Complementary Health are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.

I agree to these Terms and Conditions
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