This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.
Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.
Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.
KEY LEARNING POINTS
- Learn how to effectively handle difficult customers.
- Find a resolution that benefits all parties involved.
- Protect your company’s reputation.
ADVANTAGES OF THIS COURSE
After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.
You will receive access to your course within 48 hours of enrollment/ purchase.
|Cultivate a positive attitude|
|Manage internal and external stress|
|Develop abilities to listen actively and empathize|
|Build a rapport with customers in person and over the phone|
|Understand the diverse challenges posed by customers|
|Develop strategies to adapt to challenging circumstances|