Holistic Therapy Training Courses key to success

This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.

KEY LEARNING POINTS

  • Learn how to effectively handle difficult customers.
  • Find a resolution that benefits all parties involved.
  • Protect your company’s reputation.

ADVANTAGES OF THIS COURSE

After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.

 

You will receive access to your course within 48 hours of enrollment/ purchase.

Course Curriculum

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
TAKE THIS COURSE
  • £150.00 £40.00
  • 365 Days
164 STUDENTS ENROLLED
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